Privacy policy
Last updated: August 08, 2025
Face Cult operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
We process your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa, where applicable.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
We may collect or process the following categories of personal information:
- Contact details: name, shipping/billing address, phone number, email
- Financial information: credit/debit card details, payment confirmations
- Account information: usernames, passwords, preferences
- Transaction data: purchases, returns, browsing behavior
- Communication data: correspondence with customer support
- Device/usage data: IP address, browser/device info, usage logs
Sources of Personal Information
We may collect information:
- Directly from you
- Automatically via cookies and tracking tools
- From service providers and Shopify
- From partners and third parties
How We Use Your Personal Information
Depending on your interaction with us, we use personal information to:
- Provide, personalize, and improve the Services
- Process transactions, shipping, returns
- Communicate with you and provide support
- Conduct marketing and advertising
- Prevent fraud and ensure security
- Comply with legal requirements
How We Disclose Personal Information
We may share personal information:
- With Shopify and service providers (payments, shipping, analytics)
- With marketing and advertising partners
- Upon your request or consent
- With affiliates or in business transfers
- To comply with legal obligations or enforce rights
Relationship with Shopify
Our Services are hosted by Shopify. Shopify may collect and process data on our behalf and for its own purposes.
To understand how Shopify uses your information, visit: Shopify Consumer Privacy Policy
To exercise your rights with Shopify: Shopify Privacy Portal
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of such third parties. Please review their policies independently.
Children's Data
Our Services are not directed to children. We do not knowingly collect information from individuals under the age of 18 years. If you believe a child has shared data with us, contact info@facecult.co.za to request deletion.
Security and Data Retention
While we implement safeguards, no system is 100% secure.
We retain data as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce contracts
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold
- Request correction or deletion
- Object to processing
- Receive a copy of your data
- Manage your marketing preferences (unsubscribe links)
If you are located in South Africa, under POPIA you have the right to:
- Access, correct, delete, or object to processing of your personal information
- Lodge a complaint with the Information Regulator
To exercise your rights, contact us at info@facecult.co.za.
Complaints
If you have concerns about our data practices, contact us at info@facecult.co.za.
If you're based in South Africa, you may also contact:
Information Regulator (South Africa)
📧 Email: inforeg@justice.gov.za
🌐 Website: www.justice.gov.za/inforeg/
International Data Transfers
We may process your information outside of your country. For EEA/UK users, we rely on:
- Standard Contractual Clauses
- Adequacy decisions by the European Commission or UK authorities
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions or would like to exercise your rights, contact us at:
📧 info@facecult.co.za
📍The Equinox, Suite 404, 156 Main Road, Sea Point, Cape Town, WC, 8005, ZA